Effective Date: 05/28/2025
At Top Notch Heating & Air, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information, particularly as it relates to communications via phone, text, and email.
1. Information We Collect
We may collect and store the following information from you when you interact with our business:
- Name
- Phone number
- Email address
- Service address
- Details related to your service needs
2. How We Use Your Information
The information we collect is used for the following purposes:
- To schedule, confirm, and provide services
- To send appointment reminders, service updates, and follow-up communications
- To send promotional offers or service announcements via text or email (only if you opt in)
- To respond to customer service requests or inquiries
3. Text Messaging Policy
By providing your phone number to Top Notch Heating & Air, you consent to receive SMS (text message) communications from us related to:
- Appointment confirmations and reminders
- Service updates or technician arrival alerts
- Follow-ups on service quality
- Special offers or promotions (only if opted in)
Message and data rates may apply. You can opt out at any time by replying "STOP" to any text message we send. You may also contact us directly to be removed from our texting list.
We do not share your phone number with third parties for marketing purposes.
4. Email Communication
By providing your email address, you consent to receive communications from us via email, which may include:
- Service confirmations and invoices
- Customer support responses
- Occasional updates or promotions (only if you opt in)
You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in the email or by contacting us directly.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and is only accessible by authorized personnel.
6. Third-Party Services
We may use trusted third-party service providers to help us operate our business (such as appointment scheduling software or email marketing platforms). These third parties are contractually obligated to protect your data and use it only for the intended purpose.
7. Your Rights and Choices
You have the right to:
- Opt out of receiving text messages or emails
- Request access to the personal information we have about you
- Request correction or deletion of your personal information
To make any of these requests, please contact us at:
Top Notch Heating & Air
Tampa, FL 33619 | (813) 315-9272
Buford, GA 30518 | (770) 302-0925
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
